Notify Herald
Call, WhatsApp or submit the form so our team can open the claim assistance request.
Claims
Clear, compassionate claims guidance for families.
Our team helps families understand the next steps, submit required information and receive support with less uncertainty.
Need urgent guidance?
Call or WhatsApp before you complete the form if arrangements are urgent.
Claims process
Steady guidance from the first call to completed arrangements.
Claims are often started during a difficult moment. The process below is designed to help the family understand what Herald needs and what happens next.
Confirm policy details
We verify the policy, covered member and family contact information.
Prepare documents
We guide you through the documents needed for the claim and funeral service support.
Arrange support
Our team assists with service arrangements, family guidance and next steps.
What happens after submission
A structured care desk process keeps the family informed.
Details are checked
Herald reviews the claimant information, policy or ID number, deceased details and uploaded documents to understand the request.
The family is contacted
A team member follows up using the submitted phone number to confirm missing information, urgency and practical service needs.
Arrangements are guided
Depending on the claim, Herald can guide documentation, removal, mortuary care, service planning, transport and repatriation steps.
Claims FAQ
Information families commonly need during a claim.
Can I submit a claim if some documents are not ready?
Yes. Submit the request with the information you have. Herald can guide you on outstanding documents and next steps.
Which files can I upload?
The form accepts PDF, JPG, PNG, DOC and DOCX files. Each file must be 5MB or smaller, with a combined limit of 12MB.
Should I call instead of completing the form?
If arrangements are urgent, call or WhatsApp first. The form is still useful for sending the details and supporting documents.
Can Herald assist with repatriation during a claim?
Yes. Select repatriation under support needed or contact the care desk directly so the correct team can advise you.
We are ready to help